Does restaurant service matter? If you know my background, you would know I’d have to say, Yes! I’ve lived in Austin, TX a majority of my life, and I can honestly say that service standards have been dwindling…or maybe I’m just trying the wrong restaurants/businesses? Either way, a girl needs some consistency. You’ve probably noticed that I have not written about new restaurants in Austin more often – It’s probably because a majority of the restaurants that I’ve given the chance to ‘WOW’ me, with amazing foods and impeccable service…have not! It’s either one or the other – Good food, bad service or vice versa. I can’t deal! Girl’s gotta eat, so how do I deal in the mean time? – Test the waters and stop by some small businesses.
Try this! This is the Pappardelle Hand-Pulled “Stir-Fried Noodles” & “Lobster Dumplings” appetizer. The freshly made hand-pulled Pappardelle noodles alone, are worth coming to try. If I’m not so hungry next time, I’d settle for these fantastic Lobster Dumplings with a side of white rice – Favorite! If you enjoy authentic Chinese noodles, you should come here. They’ve also got other doo-dads like Happy Hour, sushi, dessert, and childrens’ menus. When Z and I stopped by, we also tried a sushi roll off of the Happy Hour Menu. I didn’t add this photo, because the sushi…was not so fresh. We even overheard a waitress scold the sushi chef about how the crunch crumbs tasted stale and had pretty much tasted like plastic from them being “too old“. Aside from this little mishap, along with my wish to have seen more hearty portions of vegetables in the noodle dish – the service (from our server) was prompt and friendly, and the food had yummy flavor. I would return to this little nook, for the noodles & lobster rolls, and friendly service. This tiny little restaurant is located in the lovely Meuller shopping center, near the H-E-B.
First, I’d just like to say that I thoroughly enjoyed the very cheerful and prompt service here. When Z and I checked in, there weren’t very many patrons, but that’s just how we like it. Everything appeared to be very clean, and the decor was fitting for a Thai restaurant. Our server was genuinely involved in introducing us to the place, and was patient with us while we scanned through the very detailed menu. Stepping outside of our comfort zone, instead of ordering our usual Pad Thai or Pad See Ewe, we decided to try the ‘Pad Ga-Tiam Prik Thai’. I must be honest, I was not overly impressed with the the items we ordered: 1-‘Sap’s Roll‘ and 2-Pad Ga-Tiam Prik Thai’. I found that the egg rolls did not have much flavor, but I appreciated the freshness of the order, they were still okay. The main entree was moderately priced, in comparison to any other restaurant (any cuisine) that charges a higher price for shrimp orders. The flavor reminded me of my parents’ cooking (and I love my parents’ cooking), but there were not any other vegetables offered – This made it taste somewhat plain, by missing other elements to bring the dish together. I also would not classify this restaurant to be “Fine”, but moreso offerings of traditional/homecooked Thai food. I will definitely return, because the service was the best out of all other Thai restaurants I’ve tried in Austin (with exception to Ka-Prow, which I also enjoy), and the food was fresh. I’d love to come back and try my Thai favorites!
As I conclude, restaurant service does matter. I expect the full effect for what I pay for. And if the price is right, I’ll give it a try. As cost of living rises in Austin, understanding the value in providing parallel quality food & impeccable service is key to my decision making, when it comes to dining out. I will emphasize: If your food is delicious and freshly made, bad attitudes or extreme slow service can jeopardize a chance for a return visit from any guest. Fantastic service paired with microwave dinner flavored food, will definitely keep a guest from returning. Those are the most important things for me, as a respectable guest that steps into your establishment, paying for a service that you provide. You can chastise me all you want for this next comment, but Austin is slippin‘ in the Food + Service standards. I’ll keep an eye out for more worthy restaurants for you all to try – Happy eating & drinking! Cheers!